Administrative Associate (Receptionist)

About the role

The Administrative Associate (Receptionist) serves as the first point of contact for patients at The Medical City Clinic, ensuring a smooth and welcoming experience while supporting clinical and administrative operations.

Key responsibilities

• Greet and assist patients upon arrival, answer telephone calls and emails, and respond to inquiries.
• Schedule appointments according to doctors’ availability and refer patients to other TMC clinics as needed.
• Secure letters of authorization, approvals, and endorsements for patient services.
• Assist the cashier with issuing receipts and invoices, and collect and encode patient data for clinic transactions.
• Facilitate HMO processes, apply appropriate discounts, and act as an ambassador for partner HMOs and stakeholders.
• Manage medical records storage, ensure accurate release of records, and uphold data privacy standards.
• Monitor and order HMO forms, prepare reports, and perform additional tasks assigned by management.

Required profile

• Commitment to patient safety and comfort.
• Ability to handle medical and diagnostic procedure assistance.
• Strong organizational skills for scheduling and record management.
• Attention to detail in billing, data entry, and privacy compliance.

Required skills