Administrative Associate (Receptionist)

About the role

The Administrative Associate (Receptionist) serves as the first point of contact for patients at The Medical City Clinic, ensuring a welcoming experience while supporting clinical, diagnostic and billing processes.

Key responsibilities

• Greet and assist patients as soon as they arrive at the clinic.
• Answer telephone calls, emails and respond to patient inquiries.
• Schedule appointments according to doctors’ availability and refer patients to other TMC clinics when needed.
• Secure letters of authorization, approvals and endorsements for patient services.
• Assist the cashier in issuing receipts and invoices.
• Collect and encode patient data required for clinic transactions.
• Apply appropriate discounts for HMOs and other stakeholders and act as an ambassador for partner organizations.
• Manage proper storage, accurate release and confidentiality of medical and diagnostic records in compliance with the Data Privacy Act.
• Monitor and order forms for HMOs and companies, prepare reports and perform other tasks as assigned.

Required profile

• Strong focus on patient safety and comfort.
• Ability to assist with medical and diagnostic procedures.
• Excellent communication skills for interacting with patients, doctors and external partners.
• High attention to detail for data entry and records management.
• Familiarity with HMO processes and discount application.
• Capability to work efficiently in a fast‑paced clinic environment.

Required skills