Administrative Assistant – Hemodialysis Center

About the role

The Hemodialysis Center in Lemery, Batangas is seeking an Administrative Assistant to provide comprehensive secretarial and administrative support. The role involves handling patient inquiries, processing insurance claims, and ensuring smooth daily operations of the center.

Key responsibilities

• Schedule appointments, coordinate activities, and manage incoming calls and queries.
• Perform receptionist duties, greet visitors, and handle general clerical tasks.
• Provide basic information on treatment packages to patients.
• File hemodialysis claims, follow up reimbursements, and submit reports to PhilHealth, PCSO, DSWD, and HMO.
• Enter data accurately, generate reports, and process inquiries.
• Assist members/patients with insurance requirements and verify documentation.
• Evaluate claims, approve or deny payments, and prepare patient billing.
• Advise medical providers on insurance policies and act as the single point of contact for PHIC, PCSO, DSWD, and HMO transactions.

Required profile

• Bachelor’s degree or technical course related to business or finance.
• At least 1 year of relevant experience (preferred).
• Strong attention to detail, excellent written and oral communication, and good interpersonal skills.
• Organizational and time‑management abilities.
• Willingness to work onsite and extend beyond regular operating hours when needed.

Required skills

• Proficiency in Microsoft Office (Word, Excel, PowerPoint).