Account Director – Finance & Accounting Operations

About the role

We are looking for a strategic, commercially driven Account Director to lead and scale our Finance & Accounting Outsourcing (FAO) vertical. This senior, client‑facing role will own the full client lifecycle, from presales through steady‑state delivery, ensuring profitable and scalable engagements for US and Australian clients.

Key responsibilities

• Serve as the primary executive point of contact for C‑suite and VP‑level stakeholders across US and AU markets.
• Identify and drive organic growth opportunities, including scope expansion and new services.
• Own end‑to‑end FAO delivery (AR, AP, GL, reporting, audit) with full accountability for SLA, quality, and client satisfaction.
• Oversee operations such as billing, audit intake, collections, CRM, payment posting, and customer support.
• Monitor dashboards, work queues, and financial reports to identify risks and performance gaps, and drive resolution of audit issues, denials, AR risks, and escalations.
• Manage account P&L, margin performance, and financial targets, translating metrics into actionable plans.
• Lead client onboarding, process mapping, knowledge transfer, and go‑live activities, driving automation and efficiency initiatives.
• Ensure HIPAA and PHI compliance across all operations.
• Collaborate with Audit, Billing, Coding, Collections, Finance, CRM, and Customer Support teams, maintaining accurate documentation in HubSpot.
• Lead, develop, and scale a 200+ headcount organization, building high‑performance teams.

Required profile

• 12–15 years of experience in Finance & Accounting Outsourcing, with at least 5 years in senior leadership managing 200+ staff.
• Bachelor’s degree in Accounting, Finance, Business or related field; MBA preferred.
• Proven track record of P&L ownership, commercial acumen, and executive stakeholder management.

Required skills

• Accounts Receivable (AR)
• Accounts Payable (AP)
• General Ledger (GL)
• Financial reporting
• Audit processes
• P&L management and financial analysis
• HIPAA compliance
• HubSpot documentation and reporting