Front Desk / Concierge – Customer Service

About the role

We are looking for a friendly and proactive Front Desk/Concierge to join our team in BGC, Taguig City. The role involves greeting visitors, handling inquiries, and ensuring a smooth and welcoming experience for all guests.

Key responsibilities

• Anticipate and respond to guest needs, providing timely assistance.
• Manage incoming and outgoing correspondence accurately.
• Issue visitor badges, verify IDs, and direct guests to appropriate areas.
• Maintain an orderly reception desk and lobby environment.
• Log visitor information using the visitor management system and generate monthly reports.
• Handle guest complaints efficiently to prevent escalation.
• Coordinate with internal staff and external vendors to resolve queries within the day.

Required profile

• Bachelor’s degree in Tourism or a related field (fresh graduates welcome).
• Excellent verbal and written communication skills.
• Ability to manage conflicts and prioritize multiple tasks.
• Customer‑oriented attitude with a professional approach.

Required skills

• Proficiency in Microsoft Office.

What we offer

• Full‑time schedule (Monday‑Friday, 8 hours + 1 hour break).
• Competitive salary of PHP 18,000 per month.
• Opportunity to work in a dynamic hospitality environment.