Customer & Technical Support Associate – Automotive

About the role

We are looking for a Customer & Technical Support Associate to provide end‑to‑end assistance for automotive‑related software and hardware. The role involves handling inbound queries via phone, email and ticketing systems, diagnosing issues, and ensuring resolution within service level agreements.

Key responsibilities

• Manage technical support inquiries through phone, email and online ticketing portals, researching, diagnosing and resolving issues.
• Maintain detailed records of customer interactions, installations, bugs and follow‑up actions.
• Investigate recurring technical problems to develop long‑term solutions and improve system reliability.
• Perform remote troubleshooting including Windows updates, firewall configuration, software installation and uninstallation.
• Oversee device health, licensing deployment and hardware management.
• Create, update and track incidents throughout their lifecycle using help‑desk ticketing tools.
• Handle daily calls and emails, manage licensing for equipment and ensure accurate incident documentation.

Required profile

• Bachelor’s degree in Information Technology or a related field.
• Strong verbal and written communication skills with the ability to collaborate with internal teams and external customers.
• Detail‑oriented, goal‑driven team player capable of navigating complex technical challenges.
• Prior experience in the automotive industry or supporting automotive software is a strong advantage.
• Familiarity with major ERP or ticketing systems such as SAP, Zendesk or Salesforce.

Required skills

• Windows operating system administration.
• Network security fundamentals, including firewall configuration.
• Remote troubleshooting and device management.
• Software installation and uninstallation.
• Windows updates and system maintenance.
• Advanced Microsoft Office for data analysis and reporting.
• Experience with SAP, Zendesk or Salesforce ticketing platforms.