Management Trainee – Front Office

About the role

The Management Trainee – Front Office program is a 12‑month accelerated learning journey at New World Makati Hotel, designed for recent graduates who aspire to build a career in the luxury hospitality sector.

Key responsibilities

• Support guest interactions from reservation through checkout, ensuring a seamless experience.
• Assist with room assignments, billing, and coordination between the Front Desk, Concierge, Service Center, Spa/Fitness Center, and Residence Club.
• Participate in on‑the‑job training, workshops, and mentorship sessions with senior corporate leaders.
• Contribute to continuous improvement initiatives within the Front Office department.

Required profile

• Recent graduate with a bachelor’s degree or higher, achieving top academic results.
• Less than two years of post‑graduate work experience.
• At least two internships, or one six‑month equivalent internship, with leading companies.
• Exceptional written and spoken English communication skills.

Required skills