Customer Service Associate – Permanent (Full‑time)

About the role

Join Amazon’s award‑winning Technical Support team as a Customer Service Associate. You will provide friendly, solution‑focused assistance to customers in North America and the United Kingdom through phone, chat, and email.

Key responsibilities

• Serve as the first point of contact for customers, handling inquiries about orders, products, payments, and website navigation.
• Utilise Amazon’s internal tools to research, diagnose, and resolve issues efficiently.
• Communicate clearly and professionally, ensuring a high‑quality customer experience.
• Maintain accurate records of interactions and follow‑up actions.

Required profile

• Hard‑working, articulate and detail‑oriented.
• Friendly and customer‑focused in every situation.
• Quick learner who embraces change.
• Comfortable multitasking in a high‑energy environment.

Required skills

What we offer

• Comprehensive training and a complete equipment package.
• Insurance benefits including HMO, life and personal accident coverage.
• Leave benefits such as annual, sick and maternity leave.
• Opportunities for growth within Amazon’s global network.