Trust & Safety Associate Manager – Content Moderation

About the role

Accenture is seeking a Trust & Safety Associate Manager to lead a team of content moderators. The role focuses on reviewing user‑generated content, ensuring compliance with platform policies, and maintaining a safe online environment.

Key responsibilities

• Lead daily pre‑shift and post‑shift huddles to discuss performance, process updates, and initiatives.
• Provide guidance on task management and help team members prioritize their workload.
• Drive the team to meet SLA, KPI and CPI targets defined by the client.
• Conduct regular performance reviews and implement corrective or improvement plans.
• Collaborate with training and quality teams to identify needs, develop training plans, and close process gaps.
• Create, maintain, and update SOPs and related documentation.

Required profile

• 5‑10 years of experience in content moderation, trust & safety, or related operations.
• Legal right to live and work in the Philippines.
• Strong resilience and coping skills for exposure to sensitive or graphic content.
• Proven ability to lead, motivate, and develop a high‑performing team.

Required skills

What we offer

• Full‑time, on‑site position within Accenture’s global operations.
• Access to well‑being support programs tailored for trust & safety teams.
• Opportunities for professional growth in a leading technology services firm.