Site Operations Manager – In‑House & Shared Services

About the role

The Site Operations Manager will lead the Manila footprint of a global healthcare organization, ensuring business continuity, compliance, and employee engagement across multiple corporate functions. Reporting to global functional heads, you will act as the primary liaison between local operations and worldwide leadership.

Key responsibilities

• Serve as the main point of contact between the Manila site and global functional leaders.
• Conduct governance reviews, monitor site health, manage risk, and support scalability.
• Participate in global leadership forums and provide constructive feedback on on‑shore strategies.
• Stabilize cross‑functional floor operations, aligning tech infrastructure, finance, licensing, and compliance workflows.
• Lead large‑scale site Town Halls and enforce local cultural and operational policies.

Required profile

• 7‑10 years of progressive leadership experience in in‑house corporate shared services, captive centers, or global corporate hubs.
• Experience working within a co‑managed matrix reporting structure.
• Proven track record overseeing diverse functions such as technology support, finance, licensing, and compliance.
• Strong executive presence with the ability to lead large‑scale meetings and influence senior leaders.
• Ability to translate global directives into agile, localized execution without compromising compliance.

Required skills

What we offer

• Day‑1 HMO coverage with free dependent coverage.
• Competitive salary package and hybrid work arrangement.
• Prime office location in Ortigas with easy MRT access.
• Fixed weekends off and 20 annual leave days (including cash‑convertible credits).
• Salary advance program (subject to bank assessment).
• Unlimited upskilling through Emapta Academy courses.
• 24/7 access to office gyms in Ortigas and Makati with a personal trainer.
• Exclusive lifestyle perks, referral incentives, and standard government benefits.
• Mentorship, global leadership exposure, and clear career growth pathways.