Service Associate (Bank Teller)

About the role

The Service Associate provides front‑line, over‑the‑counter banking services to customers in the Business Center. The role focuses on delivering fast, accurate transactions while ensuring strict compliance with internal policies and regulatory requirements.

Key responsibilities

• Process cash, check, and electronic transactions accurately and efficiently.
• Maintain compliance with Banko Sentral ng Pilipinas (BSP) and Anti‑Money Laundering Act (AMLA) regulations.
• Identify and mitigate risk by applying bank policies and procedures.
• Deliver excellent customer service and support branch initiatives.
• Meet Service Standards for line wait times, transaction speed, and error‑free processing.
• Assist with process improvements and technology implementations across branch systems.
• Perform delegated administrative tasks in an organized manner.

Required profile

• Graduate of any four‑year degree program; fresh graduates are welcome.
• Ability to handle complex situations, make efficient decisions, and manage time effectively.
• Strong monitoring and security‑awareness skills.
• Empathetic, personable, and able to engage with customers.
• Highly compassionate, service‑oriented, and committed to quality and accuracy.

Required skills