Desktop Support Associate Technician

About the role

TTEC is looking for an entry‑level Desktop Support Associate Technician to join its Service Desk team in Novaliches, Quezon City. You will provide technical assistance to end‑users, ensuring desktop systems run smoothly and efficiently.

Key responsibilities

• Install, configure, maintain and troubleshoot PC hardware and software.
• Provide user‑level support for Microsoft applications and off‑the‑shelf Microsoft products.
• Follow standard procedures for hardware and software upgrades.
• Perform inventory control and administrative tasks as needed.
• Monitor the ticketing system, respond to trouble reports within defined targets, and keep senior technicians informed of issues.

Required profile

• 6 months to 1 year of experience with PC hardware/software setup, installation, configuration, troubleshooting, or a relevant technical degree/certification.
• Strong understanding of Windows operating systems.
• Basic TCP/IP network troubleshooting skills.
• Excellent verbal and written customer service skills.
• Ability to work unsupervised, as part of a team, and adapt to rotating shifts, including nights and weekends.

Required skills

• PC hardware
• PC software
• Windows operating systems
• TCP/IP networking
• Microsoft Office and other Microsoft desktop applications

What we offer

• Support for career and professional development.
• Inclusive culture with community‑oriented initiatives.
• Global team of lifelong learners guided by company values.
• Paid time off, wellness, healthcare benefits, tuition reimbursement and performance‑based bonuses.