Customer Service Representative

About the role

We are looking for a Customer Service Representative to join our team in Makati City, Philippines. The role focuses on Order‑to‑Cash execution and serves as the primary operational contact for customers throughout the supply process. Chevron markets Caltex® fuels, lubricants and other petroleum products in the Philippines, and this position supports our downstream operations and service‑station network.

Key responsibilities

• Execute Order‑to‑Cash processes, ensuring timely and accurate order handling and delivery.
• Serve as the main operational point of contact for customers during the supply process, managing day‑to‑day order‑related interactions.
• Receive and process customer enquiries and orders via email or web‑based ordering systems.
• Prepare and submit price quotations.
• Ensure recovery of standard and additional charges at the order stage, maintaining cost accuracy and compliance.
• Communicate order status and delivery updates to customers.

Required profile

Required skills