USRN Trainer (Assistant Manager Level)

About the role

The USRN Trainer (Assistant Manager Level) leads the delivery and administration of clinical training programs for new and existing nursing staff. This position ensures training aligns with client requirements, organizational standards, and U.S. healthcare regulations, supporting operational readiness across multiple programs.

Key responsibilities

• Conduct New Hire Training sessions for USRN roles across programs such as Utilization Management, Case Management, Clinical Appeals, Triage, and Claims Review.
• Facilitate instructor‑led, virtual, and hybrid training using adult learning principles.
• Develop, review, and update training modules, assessments, simulations, and reference materials to reflect current client guidelines and regulatory standards.
• Evaluate trainee competency through knowledge assessments, practical evaluations, and certification activities, providing coaching and feedback.
• Maintain accurate training records, ensure compliance with confidentiality and HIPAA protocols, and prepare performance reports.
• Identify learning gaps, recommend interventions, and contribute to continuous improvement initiatives.

Required profile

• Active, unrestricted U.S. Registered Nurse (USRN) license.
• 2–3 years of bedside clinical experience (ER, ICU, Med‑Surg, Telemetry).
• At least 1 year of experience as a USRN Trainer in a BPO or U.S. healthcare account.
• Familiarity with adult learning principles and curriculum design.

Required skills

• Knowledge of MCG/Milliman clinical guidelines.
• Knowledge of InterQual criteria.
• Understanding of HIPAA requirements.
• Proficiency with U.S. medical terminology.