Travel & Hospitality Representative – Entry Level
Metacom Careers · Muntinlupa
Job description
About the role
We are expanding our Travel and Hospitality account and need energetic, customer‑focused individuals to join our team. As a Travel & Hospitality Representative, you will be the primary point of contact for international clients, handling inquiries, bookings, and support for hotels, flights, tours, and related services.
Key responsibilities
- Answer inbound calls, emails, and chats regarding travel bookings, modifications, cancellations, and general questions.
- Provide accurate information on hotel reservations, flight details, tour packages, and other travel‑related concerns.
- Assist customers in troubleshooting booking issues and propose alternative solutions.
- Document all customer interactions in the system with precision.
- Upsell travel packages, hotel upgrades, and additional services when appropriate.
- Collaborate with the operations team to resolve issues efficiently while meeting service level agreements.
Required profile
- High School or Senior High School graduate (college education is a plus).
- Strong English communication skills (minimum B2 level).
- No prior call‑center experience required; fresh graduates and career shifters are welcome.
- Customer‑service orientation, patience, and willingness to work onsite in Alabang on shifting schedules, including weekends and holidays.
- Immediate availability or ability to start within the hiring period.
Required skills
- Typing
- Email handling
What we offer
- Competitive starting salary of 18,500 PHP per month.
- Full paid training and performance incentives.
- Government‑mandated benefits (SSS, PhilHealth, Pag‑IBIG) and HMO coverage after probation.
- Career growth opportunities within the Travel & Hospitality vertical and a supportive work environment.
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Published 8 hours ago
Expires 1 month from now
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Metacom Careers
Muntinlupa
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