Trainer – Hotel Reservation Operations

About the role

Jardine Service Centre Philippines is seeking a Trainer to deliver high‑impact training programs for new hires and existing staff working in hotel reservation operations. You will ensure that employees have the knowledge, skills, and behaviours needed to meet performance and service standards in a 24/7, omnichannel environment.

Key responsibilities

• Design, deliver and continuously improve onboarding and new‑hire training programs.
• Develop, update and maintain training materials, modules and curriculum.
• Facilitate refresher and up‑skill sessions based on identified performance gaps.
• Conduct Training Needs Analysis (TNA) and assess trainee readiness.
• Collaborate with Quality Assurance and Operations teams to align training with process improvements.
• Monitor training effectiveness, collect feedback and adjust strategies for continuous improvement.

Required profile

• Bachelor’s degree.
• Minimum 4 years of experience handling 24/7, omnichannel voice and non‑voice accounts.
• Experience in hotel or travel‑related accounts is preferred.
• Strong facilitation, presentation, coaching and mentoring abilities.
• Willingness to work shifting schedules and a hybrid work arrangement.

Required skills

• Proficiency in MS Office.
• Experience with training tools and learning management systems.
• Curriculum development and instructional design expertise.

What we offer

• Opportunity to contribute to a leading Asian‑based group with a legacy dating back to 1832.
• Inclusive workplace that provides reasonable accommodations for individuals with disabilities.
• Career growth within a diverse, global organization.