Telesales Supervisor

About the role

The Telesales Supervisor will lead a team of telesales agents, ensuring daily operations meet sales and productivity targets. This role combines performance management, coaching, and campaign oversight to drive conversion rates and overall revenue growth.

Key responsibilities

• Supervise daily telesales activities, monitor performance, and conduct regular coaching sessions.
• Manage attendance, schedule adherence, and workforce utilization to optimize productivity.
• Oversee recruitment, onboarding, and training of new agents.
• Allocate leads, balance workloads, and ensure timely follow‑up of opportunities.
• Coordinate with Sales, Marketing, Operations, and other stakeholders on campaign requirements.
• Maintain compliance with call scripts, sales processes, data privacy, and internal policies.
• Conduct quality reviews, call listening sessions, and present performance insights during business reviews.
• Escalate performance concerns, system issues, and critical customer matters as needed.

Required profile

• Proven experience supervising telesales or call‑center teams.
• Strong analytical skills to track campaign performance and conversion metrics.
• Excellent communication and coaching abilities.
• Ability to manage attendance, scheduling, and workforce planning.
• Experience collaborating with cross‑functional teams.

Required skills