Technical Support Engineer – Remote (Fluent English)

About the role

SupportYourApp is looking for a Technical Support Engineer who will work remotely from the Philippines. You will join a multicultural team that provides intelligent support‑as‑a‑service to global tech companies.

Key responsibilities

• Deliver outstanding technical support via chat, email and phone.
• Troubleshoot complex technical issues and escalate when necessary.
• Act as the primary technical contact during live events and ensure smooth integration and onboarding.
• Escalate incidents with clear impact, timeline and reproduction steps.
• Perform log analysis and work with REST APIs, JSON and SQL.
• Use AWS tools (CloudWatch, Athena, S3) and monitoring platforms (Grafana, OpenSearch).
• Collaborate closely with internal teams to resolve customer problems.

Required profile

• Excellent English communication (C1 level spoken and written).
• 1‑2 years of proven experience in a Technical Support role, preferably Tier 2.
• Strong problem‑solving abilities and a customer‑focused attitude.

Required skills

• REST APIs
• JSON
• SQL
• AWS CloudWatch
• AWS Athena
• AWS S3
• Grafana
• OpenSearch

What we offer

• Flexible schedule and fully remote work.
• Compensation in USD.
• Inclusive international environment with no time‑tracking requirements.
• Referral rewards, internal health policy, and leadership focused on development.
• Opportunities for self‑development and a culture built on trust.