Team Leader – Customer Experience

About the role

TaskUs is looking for a motivated Team Leader to oversee a group of Customer Experience agents in La Union. You will act as the bridge between your teammates and internal departments, ensuring service excellence for our fast‑growing technology clients.

Key responsibilities

• Plan and manage day‑to‑day operations of the assigned team.
• Monitor and ensure each teammate meets Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Organize schedules, conduct team huddles and coaching sessions.
• Evaluate strengths and weaknesses, providing development plans and feedback.
• Generate performance reports and relay client feedback.
• Handle HR‑related issues and resolve operational challenges creatively.
• Serve as the primary liaison between management and the team.

Required profile

• Minimum 2 years of Team Leader experience in an outsourcing or similar environment.
• Experience managing at least 10 teammates.
• Strong communication and problem‑solving abilities.
• Ability to coach, motivate and develop team members.

Required skills

What we offer

• Competitive industry salary.
• Comprehensive benefits package.
• People‑First culture with dedicated Total Rewards, Wellness, HR and Diversity departments.
• Opportunities for internal mobility and professional growth.