ServiceNow Platform Specialist (Hybrid)

About the role

LTIMindtree is looking for a ServiceNow Platform Specialist to join its hybrid workforce. You will be responsible for administering, securing, and optimizing ServiceNow environments that support critical business operations.

Key responsibilities

• Administer and support ServiceNow across production and non‑production instances.
• Manage users, roles, permissions, ACLs and overall platform security.
• Configure forms, tables, notifications, UI policies, catalog items and workflows.
• Execute platform upgrades, patching, cloning and release‑management activities.
• Monitor platform performance, health and integrations while supporting incident resolution and continuous improvement.
• Collaborate with technical and business teams to ensure governance and operational excellence.

Required profile

• 4+ years of experience in ServiceNow Administration, Platform Operations or Service Management.
• Strong troubleshooting, analytical and problem‑solving abilities.
• Hands‑on experience with Flow Designer, MID Server, Service Catalog, Incident Management and Change Management.
• Familiarity with JavaScript, integrations and ServiceNow best practices.

Required skills

• ServiceNow Administration
• ITSM
• CMDB
• ACLs and platform governance
• Release management
• Flow Designer
• MID Server
• Service Catalog
• Incident Management
• Change Management
• JavaScript
• Integrations

What we offer

• Hybrid work setup
• Opportunity to work on enterprise‑scale ServiceNow programs
• Learning, certification and career growth opportunities
• Competitive compensation and benefits
• Exposure to global clients and digital transformation initiatives
• Inclusive and collaborative work culture