Service Support Coordinator I

About the role

The Service Support Coordinator I is an entry‑level position focused on delivering high‑quality customer service through phone, email, and chat. As the first point of contact for Vertiv’s customers, you will handle inquiries, resolve service‑related issues, and ensure a positive experience while building foundational skills in communication and problem solving.

Key responsibilities

• Answer all inbound calls to the Customer Resolution Center (Americas).
• Create and maintain service ticket requests in OEC and EBS Alice.
• Resolve customer inquiries using OEC, EBS Alice, and chat support tools.
• Document all interactions accurately in the system.
• Send email correspondence to internal and external divisions as directed.
• Follow equipment and customer instructions when generating service tickets.
• Track and manage service requests to ensure timely resolution.
• Assign customer engineers and approved service providers according to established processes.
• Perform other duties as assigned.

Required profile

• No prior experience required; any customer‑service, call‑center, or support background is a plus.
• Excellent telephone communication and customer‑service skills.
• Strong written and verbal grammar.
• Good listening skills, patience, and attention to detail.

Required skills

• Proficiency with OEC ticketing system.
• Experience using EBS Alice.
• Familiarity with chat support platforms.

What we offer

• High‑performance culture that rewards innovation.
• Opportunities for continuous learning and career growth.
• Inclusive environment that values diverse perspectives.