Service Officer

About the role

The Service Officer supports the Service Manager in daily branch operations, ensuring smooth vault and ATM cash handling, teller functions, and compliance with all regulatory and internal policies. This role focuses on delivering excellent customer service while contributing to the branch’s revenue targets.

Key responsibilities

• Assist the Service Manager with vault, ATM cash level monitoring and teller operations.
• Ensure strict compliance with BSP/AMLA regulations, bank policies, and internal procedures.
• Execute service initiatives aimed at increasing deposits, fees, and cross‑selling opportunities.
• Identify and mitigate operational risks to protect the bank’s reputation and financial assets.
• Maintain productivity standards, manage administrative tasks within set budgets and limits.
• Coach and mentor Service Associates to uphold service quality and operational accuracy.

Required profile

• Bachelor’s degree in Business, Finance, or a related service‑oriented field.
• Strong knowledge of bank policies, branch operations, and regulatory requirements.
• Ability to stay focused, organized, and motivated under high‑pressure situations.
• Excellent customer‑service mindset with a drive for achieving targets.

Required skills

What we offer

• Opportunity to develop a career in banking operations.
• Hands‑on experience with vault and ATM cash management.
• Supportive team environment focused on professional growth.