Service Desk / Store Helpdesk (3-Month Project)

About the role

This is a three‑month, project‑based Service Desk position supporting cafés and stores. You will handle inbound and outbound communications, resolve POS/PMS incidents, and ensure smooth operations for our retail partners.

Key responsibilities

• Complete extensive training on the Café domain and POS/PMS applications.
• Answer inbound calls and respond to emails or chat inquiries from café/store points of contact.
• Verify customer accounts and follow POS/PMS incident handling procedures.
• Create, track, and close incidents in the Client/Cognizant ticketing tool.
• Research documentation and incident history to identify solutions or coordinate with application SMEs.
• Escalate unresolved issues to the appropriate point of contact.

Required profile

• High school graduate.
• Minimum 6 months experience as a Technical Service Representative, IT Help Desk, IT Service Desk, or BPO Customer Service Representative.
• Willingness to work on a fixed‑term, three‑month project.

Required skills

• Knowledge of POS and PMS applications used in cafés and stores.
• Experience with ticketing systems (Client/Cognizant).
• Ability to follow account verification and incident handling procedures.

What we offer

• Clear career paths and continuous learning opportunities.
• Collaborative culture with strong benefits and work‑life balance.
• Exposure to global accounts that impact millions of users.