Service Associate

About the role

The Service Associate provides competent, timely, and error‑free over‑the‑counter services to customers in a bank’s Business Center. The role ensures strict compliance with internal policies and regulatory requirements such as BSP and AMLA, while delivering excellent customer experiences.

Key responsibilities

• Process over‑the‑counter transactions accurately and within established service standards.
• Maintain compliance with Banko Sentral ng Pilipinas (BSP) and Anti‑Money Laundering Act (AMLA) regulations.
• Identify and mitigate risk areas by applying bank policies and procedures.
• Support process‑improvement initiatives and technology implementations across branch systems.
• Engage with clients, providing high‑quality service and handling administrative duties as assigned.

Required profile

• Graduate of any four‑year degree program; fresh graduates are encouraged to apply.
• Ability to handle complex situations, make efficient decisions, and manage time effectively.
• Strong monitoring and controlling skills with a solid sense of security awareness.
• Empathetic, compassionate, and service‑oriented with a commitment to quality and accuracy.

Required skills