Service Associate

About the role

The Service Associate provides competent, timely and error‑free over‑the‑counter services to customers in a bank branch. The role ensures strict compliance with internal policies, BSP and AMLA regulations, while delivering excellent customer service and supporting the branch’s business objectives.

Key responsibilities

• Perform tellering, new account opening, and other over‑the‑counter transactions in line with the Branch Operations Manual.
• Execute back‑room functions and support the Service Manager in meeting service standards.
• Attend to customer queries and complaints, resolving complex issues efficiently.
• Identify risk areas and apply bank policies to eliminate potential risks.
• Maintain accurate records and ensure compliance with regulatory requirements.

Required profile

• Graduate of a 4‑year degree program; business‑related courses are an advantage.
• One year of experience in branch operations is preferred, but fresh graduates are welcome.
• Willingness to work overtime and to be rotated or cross‑posted to other branches as needed.
• Sense of urgency, service‑oriented attitude, and strong attention to detail.

Required skills

What we offer

• Opportunity to develop a career in banking operations.
• Exposure to regulatory compliance and risk management practices.
• Supportive team environment focused on customer satisfaction.