Service Associate

About the role

The Service Associate provides competent, timely and error‑free over‑the‑counter services to customers in the Business Center of a bank. The role ensures strict compliance with internal policies, BSP and AMLA regulations, while identifying and mitigating risk areas to support overall business objectives.

Key responsibilities

• Perform tellering, open new accounts and handle other over‑the‑counter transactions in line with the Branch Operations Manual and regulatory requirements.
• Execute back‑room functions as needed, maintaining accuracy and speed.
• Support the Service Manager in meeting service standards through fast turnaround and error‑free processing.
• Address customer queries and complaints promptly, including escalation of complex issues.

Required profile

• Graduate of a four‑year degree program; a business‑oriented degree is advantageous.
• Ideally one year of experience in branch operations, though fresh graduates are welcome.
• Willingness to work overtime and rotate or cross‑post to other branches as required.
• Sense of urgency and strong service orientation.

Required skills

What we offer