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This job expired on 23/08/2026. It no longer accepts applications.
Service Associate – Customer Service & Teller
RCBC · Bacolod
Job description
About the role
The Service Associate provides competent, timely, and error‑free over‑the‑counter services to customers in a bank branch. The role ensures compliance with internal policies, BSP and AMLA regulations, and supports the branch’s business objectives through excellent customer service.
Key responsibilities
- Perform tellering, new‑account opening, and other over‑the‑counter functions in line with the Branch Operations Manual.
- Support the Service Manager in meeting service standards by delivering fast, accurate processing and total client satisfaction.
- Handle customer queries and complaints, including escalation of complex issues that cannot be resolved immediately.
Required profile
- Graduate of a 4‑year degree program; a business‑oriented degree is an advantage.
- Ideally one year of experience in branch operations, though fresh graduates are welcome.
- Willingness to work overtime and to be rotated or cross‑posted to other branches as needed.
- Sense of urgency and strong service orientation.
Required skills
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RCBC
Bacolod