Service Associate (Bank Teller)

About the role

The Service Associate (Bank Teller) provides accurate, timely over‑the‑counter services to customers at the Business Center. The role ensures strict compliance with internal policies, BSP and AMLA regulations, while delivering a high‑quality customer experience.

Key responsibilities

• Process cash, check, and electronic transactions with zero errors.
• Maintain compliance with Banko Sentral ng Pilipinas (BSP) and Anti‑Money Laundering Act (AMLA) regulations.
• Identify and mitigate risk areas by applying bank policies and procedures.
• Support process‑improvement initiatives and technology implementations across branch systems.
• Engage clients professionally, delivering excellent service and handling inquiries.
• Perform assigned administrative duties in an organized manner.

Required profile

• Graduate of any four‑year degree program; fresh graduates are welcome.
• Ability to handle complex situations, make efficient decisions, and manage time effectively.
• Strong monitoring and controlling skills with a high sense of security awareness.
• Empathetic, compassionate, and service‑oriented with a commitment to quality and accuracy.

Required skills

What we offer

• Opportunity to work in a dynamic banking environment.
• Professional development and exposure to banking technology.
• Supportive team culture focused on customer service excellence.