Service Associate (Bank Teller)

About the role

The Service Associate provides competent, timely, and error‑free over‑the‑counter services to customers in a bank Business Center. The role ensures strict compliance with internal policies, BSP and AMLA regulations, and aims to deliver excellent customer service.

Key responsibilities

• Perform tellering, new account openings, and other over‑the‑counter transactions in line with the Branch Operations Manual.
• Execute back‑room functions and support the Service Manager in meeting service standards.
• Handle customer queries and complaints efficiently, including escalation of complex issues.
• Identify risk areas and apply bank policies to eliminate risks.
• Maintain compliance with internal and external regulatory requirements.

Required profile

• Graduate of a 4‑year degree program; business‑related courses are an advantage.
• Ideally one (1) year of experience in branch operations, though fresh graduates are welcome.
• Willingness to work overtime and to be rotated or cross‑posted to other branches as needed.
• Sense of urgency, service‑oriented attitude, and strong customer focus.

Required skills