Service Associate – Bank Teller

About the role

The Service Associate provides competent, timely and error‑free over‑the‑counter services to customers in the Business Center. This role ensures strict compliance with internal policies, BSP and AMLA regulations while delivering excellent customer experiences.

Key responsibilities

• Perform cash handling, deposits, withdrawals and other teller transactions accurately.
• Maintain compliance with Bank of the Philippines (BSP) and Anti‑Money Laundering Act (AMLA) regulations.
• Identify and mitigate risk areas by applying bank policies and procedures.
• Achieve service standards such as acceptable line wait times and turnaround times.
• Support process‑improvement initiatives and technology implementation across branch systems.
• Engage with clients to provide high‑quality service and handle administrative tasks as assigned.

Required profile

• Graduate of any 4‑year course; fresh graduates are welcome.
• Ability to handle complexity, make efficient decisions and manage time effectively.
• Strong controlling and monitoring abilities with a sense of security awareness.
• Empathetic, compassionate and committed to service excellence.
• Attention to order, quality and accuracy in all tasks.

Required skills