Service Associate (Bank Teller)

About the role

The Service Associate provides efficient, error‑free over‑the‑counter services to customers in the Business Center while ensuring compliance with internal policies and regulatory requirements. The role supports the branch’s business objectives through excellent customer service and participation in process improvements.

Key responsibilities

• Deliver timely, accurate teller transactions in line with Service Standards (e.g., wait time, turnaround time, error‑free processing).
• Ensure compliance with BSP, AMLA, and other regulatory rules.
• Identify and mitigate risk by consistently applying bank policies and procedures.
• Support process improvement initiatives and technology implementations across branch systems.
• Engage with clients to provide a high‑quality customer experience.
• Perform administrative functions delegated by the branch.

Required profile

• Graduate of any 4‑year degree program; fresh graduates are welcome.
• Ability to handle complexity, make efficient decisions, and manage time effectively.
• Strong controlling, monitoring, and security‑awareness skills.
• Empathetic, compassionate, and service‑oriented with a commitment to quality and accuracy.

Required skills