Service Associate (Bank Teller)

About the role

The Service Associate (Bank Teller) provides accurate, timely over‑the‑counter services to branch customers while ensuring compliance with internal policies and regulatory requirements. The role supports the Business Center’s service standards and contributes to a positive customer experience.

Key responsibilities

• Process cash, check, and electronic transactions accurately and within established turnaround times.
• Maintain compliance with BSP, AMLA, and other regulatory guidelines.
• Identify and mitigate risk by applying bank policies and procedures consistently.
• Assist with process‑improvement initiatives and technology implementations across branch systems.
• Deliver excellent customer service, addressing client inquiries and concerns professionally.
• Perform administrative duties delegated by the branch manager.

Required profile

• Graduate of any four‑year degree program; fresh graduates are welcome.
• Strong decision‑making ability, attention to detail, and effective time management.
• High level of integrity, security awareness, and empathy when dealing with customers.
• Commitment to quality, accuracy, and the organization’s service standards.

Required skills

What we offer

• Opportunity to work in a dynamic banking environment.
• Training and development programs for career growth.
• Competitive benefits package.