Senior Tech Services Engineer (Remote)

About the role

We are seeking a seasoned Senior Tech Services Engineer to join our fully remote team. You will be the go‑to problem solver for complex client environments, ensuring stability, security, and high performance across a range of Microsoft and cloud technologies.

Key responsibilities

• Deliver advanced support, lead structured escalations, and maintain client system health.
• Mentor junior engineers, reinforce technical standards, and foster a high‑performance culture.
• Oversee client onboarding, project execution, and ensure smooth transitions.
• Identify inefficiencies, improve SOPs, and enhance documentation for continuous improvement.
• Administer, optimise, and troubleshoot Microsoft 365, Azure, VOIP, networking, security, and infrastructure services.
• Collaborate closely with the Lead Technical Engineer, Operations Manager, and broader tech team.

Required profile

• 5+ years of MSP experience supporting AU, NZ, UK, US, or CAN markets.
• Strong mentoring background with a calm, structured escalation mindset.
• Proven ability to work autonomously and influence technical direction.

Required skills

• Microsoft 365 administration
• Azure and Azure AD
• Windows troubleshooting
• VOIP and internet diagnostics
• Firewall configuration
• Backup and restoration
• DNS and remote access
• IT security and cloud collaboration tools

What we offer

• Fully remote work environment
• Opportunity to shape technical excellence in a growing MSP
• Access to professional development and relevant certifications