Senior Manager – Continuous Improvement (Hybrid Night Shift)

About the role

We are seeking a Senior Manager for Continuous Improvement to lead high‑impact projects within a global healthcare BPO. Reporting to the Senior Manager of Continuous Improvement, you will own end‑to‑end execution of critical initiatives, driving efficiency and waste reduction across specialized contact‑center accounts.

Key responsibilities

• Lead, manage and deliver complex, cross‑functional projects within a 4‑year scope.
• Analyze operational workflows, identify bottlenecks and launch data‑backed improvement initiatives.
• Partner with account leadership and stakeholders to align process optimisation with client expectations.
• Deploy structured methodologies to measure, monitor and sustain post‑implementation benefits.

Required profile

• Bachelor’s degree in any field.
• Minimum 4 years of dedicated project‑management experience.
• Proven experience in a contact‑center and healthcare BPO environment (non‑clinical).
• Willingness to work a hybrid model based in Bridgetowne on a permanent night shift.
• Immediate availability for onboarding.

Required skills

• Lean Six Sigma methodology (Green Belt or Black Belt preferred).

What we offer

• Hybrid work arrangement for work‑life flexibility.
• Immediate impact with clear ownership from day one.
• Stability and growth within a financially secure, expanding organisation.