Senior Director – Transformation (BFSI)

About the role

The Senior Director – Transformation will lead large‑scale transformation initiatives for Banking, Financial Services, and Insurance (BFSI) clients in the Philippines. This role focuses on driving process excellence, digital innovation, and AI‑led interventions to improve customer experience and operational efficiency across global programs.

Key responsibilities

• Lead end‑to‑end transformation programs across BFSI accounts.
• Drive process excellence using Lean Six Sigma methodologies.
• Design and implement digital and AI‑led solutions, including automation, analytics, and CX tools.
• Act as a trusted advisor to clients; lead executive presentations and solution discussions.
• Partner with operations, technology, and solution teams to deliver scalable outcomes.
• Build and mentor high‑performing transformation teams.

Required profile

• 12+ years of experience in BFSI transformation or consulting.
• Lean Six Sigma Black Belt (mandatory).
• Strong domain expertise across banking, financial services, or insurance operations.
• Proven experience in digital and AI‑led transformation initiatives.
• Excellent stakeholder management, problem‑solving, and presentation skills.

Required skills

• Lean Six Sigma Black Belt