Results Coach (Team Leader) – Night Shift

About the role

We are looking for a Results Coach to lead a pod of virtual assistants who provide global support to clients in the US, Australia, and Europe. This full‑time, night‑shift position is based onsite in Cebu and focuses on building high‑performance, collaborative teams in a non‑toxic environment.

Key responsibilities

• Lead and manage a team of assistants handling international client accounts.
• Drive performance using clear KPIs and performance metrics.
• Monitor productivity and implement performance‑improvement strategies.
• Conduct regular 1:1s, team meetings, and coaching sessions.
• Foster a collaborative, safe, and high‑accountability culture.
• Communicate team insights and concerns to management.
• Partner with Client Success Managers to deliver outstanding client results.
• Ensure alignment with company policies and standards.

Required profile

• 2–3 years of experience managing teams.
• Strong coaching and mentoring abilities.
• Deep understanding of KPIs and performance metrics.
• Excellent English communication skills.
• Ability to make decisions under pressure.
• High adaptability and confidence with technical tools.
• Exceptional organizational and time‑management skills.
• Initiative, charisma, and professional maturity.

Required skills

What we offer

• HMO coverage from Day 5 plus dependent coverage.
• Company and performance bonuses, plus a ₱5,000 onsite incentive.
• 20% night differential for night‑shift leaders.
• Complete government and company‑mandated benefits.
• Fixed weekends off and 15 days of paid annual leave.
• Birthday leave with treats and holiday premiums.
• Monthly company events, team lunches, team‑building activities, and interest‑based clubs.
• Collaborative, non‑toxic culture with clear leadership structure and performance‑based growth opportunities.