Reserve Officer – Banking Service Management

About the role

The Reserve Officer steps in for absent Business Center personnel, ensuring seamless banking operations and exceptional customer service. This role supports the bank’s business objectives while maintaining strict compliance with internal policies and external regulations such as BSP and AMLA.

Key responsibilities

• Assume the duties of Service Manager, Service Officer, Service Associate, or Service Associate‑Pickup Teller during their absence.
• Conduct compliance reviews on cases assigned by the Regional Service Head.
• Perform ad‑hoc tasks including special investigations, reconciliation of unbalanced accounts, and ATM duty officer responsibilities as directed by the District Service Head.
• Process Business Center transactions within prescribed limits, approvals, and authorities according to bank policies, the Operations Manual, and regulatory requirements.

Required profile

• Graduate with a four‑year degree in business or a service‑industry‑oriented course.
• Extensive knowledge of bank policies and procedures for branch operations.
• Ability to work efficiently in a banking and sales environment and handle clients professionally.
• Sales or marketing experience in a bank is an advantage.
• Willingness to be assigned to different branches, including Makati.

Required skills