Remote French Bilingual Customer Support Representative

About the role

We are looking for a remote French‑English bilingual Customer Support Representative to assist our global customers via phone and live chat. The role involves handling inquiries, tracking orders, and resolving issues while delivering a friendly, empathetic experience.

Key responsibilities

• Deliver timely and friendly support in French and English via calls and chat.
• Troubleshoot customer issues with a solutions‑first approach.
• Accurately document all interactions in our support platform.
• Identify recurring trends and share feedback to improve processes.
• Collaborate with team leads and colleagues to stay aligned on priorities.
• Represent the brand with professionalism and cultural sensitivity.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent in both French and English, written and verbal.
• Ability to work independently in a quiet home office with reliable internet.
• Calm under pressure and focused on solutions.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias or similar help‑desk software.
• Proficiency in Zendesk or comparable ticketing systems.
• Knowledge of Shopify or other e‑commerce platforms.
• General experience with CRM systems.

What we offer

• Permanent work‑from‑home arrangement.
• Competitive salary reviewed annually.
• Paid time off and a monthly health stipend.
• Performance bonuses based on key metrics.
• A supportive team culture that values growth and accountability.