Remote Customer Service Representative – Calls Team

About the role

Join a fast‑growing e‑commerce company as the voice of the brand. You will handle inbound customer calls, resolve issues in real time, and look for upsell and cross‑sell opportunities.

Key responsibilities

• Answer inbound customer calls promptly and professionally.
• Resolve inquiries related to orders, returns, and account management.
• Identify and act on upsell and cross‑sell opportunities during calls.
• Document interactions accurately in the company’s CRM system.
• Coordinate with internal teams to ensure timely issue resolution.
• Provide support for chat and email channels when required.

Required profile

• Excellent spoken and written English – clear, confident, and natural.
• Previous experience in a call‑center, customer service, or sales role (preferred).
• Sales‑oriented mindset with the ability to identify customer needs.
• Strong multitasking ability in a fast‑paced environment.
• Reliable home office setup with laptop/desktop, noise‑cancelling headset, and stable internet.

Required skills

• Proficiency with CRM platforms.

What we offer

• Hourly pay of $3.00 USD.
• Fixed 9‑hour shifts, 6 days a week with one day off.
• Fully remote work arrangement.