Receptionist – Virtual School

About the role

We are looking for a professional, friendly, and highly organized Receptionist to be the first point of contact for our virtual school. You will manage inbound calls, respond to email inquiries, support students and parents, and provide essential administrative assistance to keep daily operations running smoothly.

Key responsibilities

• Answer inbound phone calls promptly, direct callers, take messages, and manage voicemail inboxes.
• Provide information on school programs, enrollment, schedules, and policies to prospective and current families.
• Assist with appointment scheduling for admissions, meetings, and school events.
• Monitor and respond to general school email inquiries, routing them as needed.
• Track and maintain student attendance records, ensuring confidentiality and accuracy.
• Update student and parent information in school systems and maintain accurate records of communications.
• Enter and update data in CRM, student management systems, and spreadsheets; prepare reports as requested.

Required profile

• Previous experience as a Receptionist, Virtual Receptionist, Customer Service Representative, Administrative Assistant, or similar role.
• Excellent verbal and written English communication skills.
• Strong phone etiquette, professional demeanor, and high attention to detail.
• Ability to work independently, manage priorities, and multitask in a fast‑paced environment.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Google Workspace (Docs, Sheets, Calendar, etc.)

What we offer

• Remote work with a schedule aligned to UK business hours (8:00 AM – 4:00 PM UK time).
• Opportunity to contribute to a growing virtual education platform.