Quality Supervisor

About the role

TaskUs is looking for a Quality Supervisor to lead and develop its team of Quality Analysts. In this role you will ensure analysts meet performance standards, follow escalation procedures, and continuously improve client issue resolution.

Key responsibilities

• Mentor, guide and develop career paths for Quality Analysts.
• Implement, oversee, and enforce escalation channels according to agreed procedures.
• Lead a high‑performing team to strengthen problem‑solving, critical‑thinking, analytical and technical capabilities.
• Set ambitious yet realistic team goals and track progress.
• Collaborate with direct reports on execution plans, measure results and share insights.
• Identify actionable insights, provide recommendations and shape team strategy.

Required profile

• Minimum 2 years of people‑management experience in a BPO or similar environment.
• Strategic thinking and creative problem‑solving abilities.
• Experience delivering constructive feedback and implementing corrective‑action plans.

Required skills

What we offer

• Competitive industry salaries and comprehensive benefits.
• People‑First culture with dedicated Total Rewards, Wellness, HR and Diversity departments.
• Opportunities for internal mobility and professional growth.