Quality Assurance Technician

About the role

The Quality Assurance Technician supports the manufacturing business units by driving key quality metrics, evaluating line issues, handling customer complaints, and ensuring compliance with processes. The role focuses on parts and product qualification, failure analysis, and reliability testing to maintain high quality standards.

Key responsibilities

• Execute parts qualification and assessment procedures, ensuring compliance with process and system requirements.
• Perform failure analysis, generate timely reports, and present findings to cross‑functional teams.
• Conduct reliability testing, measurements, and diagnostics using appropriate tools and equipment.
• Maintain parts qualification databases, lessons learned, and calibration inventories.
• Support Quality Engineers in developing metrology methods, test plans, and innovative failure‑analysis techniques.
• Participate in cross‑functional committee meetings and continuous‑improvement projects.
• Contribute to 5S activities and adhere to company policies and corrective‑discipline rules.

Required profile

• Strong attention to detail and accuracy.
• Clear, concise written communication skills.
• Collaborative approach with operations and ability to manage time in fast‑paced environments.
• Objective decision‑making under pressure.

Required skills

• Continuous Improvement
• Quality Manufacturing
• Problem Solving (PDCA, DMAIC, 8D, 7QC Tools, Fishbone, DOE)
• Mobile Testing, Repair and Troubleshooting
• Manufacturing Diagnostic
• Mobile Communications Technology
• Quality Standards and Quality Systems
• System for Handling of Non‑conforming Items
• Technical Writing, Presentation and Communication