Process/VNA Training Manager

About the role

WNS, part of Capgemini, is looking for a Process/VNA Training Manager in Iloilo. The role works with Operations, Training and Quality teams to close performance gaps through training, and covers training design, delivery, trainer coaching and measurement.

Key responsibilities

• Collaborate with Operations, Training and Quality teams to identify and address performance gaps.
• Analyze gaps and recommend training solutions to reach target metrics.
• Develop training content, materials, assessments and evaluation measures.
• Facilitate training programs, coaching and floor support.
• Manage and coach trainers to drive performance and results.
• Develop supplemental training activities and modules.
• Apply adult learning principles in training design and delivery.
• Gather and analyze data to measure training effectiveness.
• Prepare training reports and recommend improvement initiatives.

Required profile

• College graduate.
• 2+ years of training experience at supervisor or assistant manager level in a BPO setting.
• Excellent facilitation and English communication skills.
• Experience with virtual training.
• Knowledge of language and communication effectiveness measures.
• Strong coaching, mentoring, project and stakeholder management skills, and good partnership and relationship-building skills.

Required skills

• Proficiency in MS Office, especially PowerPoint.
• Virtual training experience.

What we offer

• Structured career path and growing team with internal progression opportunities.
• Safe work environment.
• Free HMO coverage from day 1, including your domestic partner.
• Skills training opportunities and paid leaves.