Plan Member Administrator I

About the role

The Plan Member Administrator I is an entry-level operations role at Manulife in Quezon City, responsible for the accurate and timely administration of Group Benefits plan member records. It supports enrollment and eligibility processes by maintaining member information, processing transactions and ensuring compliance with company policies, service standards and regulatory requirements.

Key responsibilities

• Process plan member transactions accurately and within established turnaround times and service levels.
• Set up and maintain member eligibility records in administration systems.
• Process enrollments, terminations, reinstatements, beneficiary updates and member information changes.
• Verify the completeness and accuracy of supporting documentation before processing transactions.
• Review member records and identify discrepancies requiring correction or follow-up.
• Maintain accurate documentation and audit trails for all completed transactions.
• Respond to routine inquiries from internal and external stakeholders and escalate complex issues to the appropriate support teams.
• Adhere to policies, procedures, compliance requirements and privacy standards.
• Participate in quality reviews, coaching sessions, training programs and continuous improvement initiatives, and meet productivity, quality and customer service targets.

Required profile

• Bachelor's degree or equivalent combination of education and work experience.
• Prior experience in insurance, benefits administration, shared services, operations or customer service is an asset.
• Strong English communication skills, written and verbal.
• Ability to maintain confidentiality and handle sensitive information appropriately.

Required skills

• Proficiency in Microsoft Office applications and business systems.
• Strong computer literacy and ability to navigate multiple systems simultaneously.
• Attention to detail, organization, time management, analytical thinking and effective communication.

Working arrangement is hybrid. The employer states it is an equal opportunity employer and offers a flexible environment focused on well-being and inclusion.