Patient Technology Technician

About the role

PEAKE Technology Partners is looking for a compassionate Patient Technology Technician to be the primary point of contact for patients using its healthcare portal. Working remotely from the Philippines, you will provide phone and email support, helping patients with portal access, registration, password resets and information management while adhering to strict SLA and HIPAA standards.

Key responsibilities

• Respond to inbound patient inquiries via phone and email regarding portal access and account issues.
• Guide patients through step‑by‑step registration, login troubleshooting, password resets and account recovery, with special attention to elderly callers.
• Adapt troubleshooting based on the device used and arrange alternate callbacks when needed.
• Assist patients in navigating portal features such as messaging, appointment scheduling and health record review.
• Update patient information securely in compliance with HIPAA and data‑privacy policies.
• Document all interactions and manage tickets in ConnectWise, ensuring timely resolution within SLA targets.

Required profile

• Excellent patience, empathy and clear communication skills.
• Ability to remain calm under high call volume and pressure.
• Strong attention to detail and commitment to data privacy.
• Willingness to continuously improve service quality.

Required skills

• Experience using ConnectWise ticketing system.