Operations Manager

About the role

The Operations Manager will lead fulfillment and logistics operations, overseeing inventory, warehouse and fulfilment activities across a variety of facility types such as CFS, CY, inland depots, bonded warehouses and more. This role combines people leadership with operational execution to ensure efficient and compliant logistics services.

Key responsibilities

• Manage and execute inventory, warehouse and fulfilment activities, ensuring alignment with business plans.
• Lead a team of direct and indirect reports, handling hiring, termination, coaching, performance appraisal, pay reviews and career development.
• Develop and implement policies, practices and business plans for operational areas.
• Set direction for business and operational improvements, balancing short‑term and long‑term planning horizons.
• Coordinate tasks, prioritize work and supervise day‑to‑day activities to meet performance targets.
• Evaluate and select appropriate solutions from known alternatives within the area of expertise.

Required profile

• Previous experience in a related logistics or fulfillment role, or practical knowledge obtained through advanced education.
• Demonstrated ability to work independently within defined boundaries while seeking guidance on complex tasks.
• Strong knowledge of practical methods, techniques, work procedures and processes in logistics operations.
• Proven leadership skills to manage employees, set priorities and ensure task completion.

Required skills