Operational Trainer – Quezon City

About the role

Optum is seeking an Operational Trainer to design, deliver, and evaluate training programs that boost employee performance and support operational excellence. You will work closely with operations leaders to ensure new hires and existing staff are equipped with the knowledge and skills needed to meet business goals.

Key responsibilities

• Develop and deliver training programs focused on operational processes, systems, and tools.
• Facilitate onboarding, refresher sessions, and continuous learning initiatives.
• Assess training needs using performance data, feedback, and business requirements.
• Create training materials such as manuals, presentations, job aids, and e‑learning content.
• Monitor trainee progress, evaluate program effectiveness, and conduct assessments and certifications.
• Partner with operations leaders to identify skill gaps and implement targeted solutions.
• Track training metrics and report on outcomes (completion rates, competency scores, KPIs).
• Ensure training content remains current with policies, compliance requirements, and best practices.
• Support quality‑assurance initiatives and continuous‑improvement efforts.

Required profile

• Bachelor’s degree in Business, Education, Human Resources, or a related field (or equivalent experience).
• At least 2 years of process/operational trainer experience, preferably within Optum.
• Proven experience in training, facilitation, or Learning & Development.
• Solid understanding of operational processes such as BPO or shared services.
• Excellent communication, presentation, and facilitation abilities.
• Strong organizational, time‑management, and stakeholder‑management skills.

Required skills

• Microsoft PowerPoint
• Microsoft Excel
• Learning Management Systems (LMS)