Medical Virtual Assistant - Primary Care & Patient Coordination

About the role

A client is looking for an experienced, dependable and highly organized Medical Virtual Assistant to support a busy, established primary care practice serving about 35 patients daily through in-office consultations and telemedicine. The role works closely with the physician and in-office medical assistants to ensure smooth patient communication, accurate scheduling and efficient administration. It is remote, Monday to Friday, 8:00 AM to 4:30 PM Eastern Time, paid $5-$6 per hour depending on experience (Spanish-bilingual candidates $6-$8/hr), with preferred locations in the Philippines and Latin America.

Key responsibilities

• Answer and manage patient calls during business hours, assist patients with appointment requests and coordinate with the physician and in-office staff
• Schedule, confirm and reschedule appointments, maintain provider calendars in Tebra EHR and update patient information
• Verify insurance eligibility and benefits, process and follow up on prior authorizations, and upload insurance documents and records
• Organize and maintain patient documentation, support electronic records management and communicate between patients, the physician and staff while keeping patient information confidential under HIPAA

Required profile

• Proven experience in healthcare administration, medical virtual assistance or medical front desk operations; strong preference for family medicine, primary care or internal medicine experience
• Experience with high-volume patient calls, appointment scheduling and insurance eligibility verification
• Excellent spoken and written English, patience with elderly patients, independence with minimal supervision and reliability
• NBI clearance and/or local police clearance before onboarding; availability for video meetings with the camera on
• Preferred: nursing background or active RN license, Spanish-English bilingualism, experience with Tebra EHR (formerly Kareo) and Medicare Advantage uploads

Required skills

• Tebra EHR (Kareo)
• Insurance eligibility verification and prior authorizations
• Working knowledge of medical terminology and common medications
• Technical setup: reliable computer, stable high-speed internet (minimum 25 Mbps), noise-canceling headset and working webcam

What we offer

• Dedicated HR and contractor support team
• Optional premium VPN access
• HIPAA and cybersecurity training and certification
• Performance-based training and client-approved U.S. holidays and time off
• Templates, workflow guides and productivity tools; optional performance-based incentives