Medical Information Specialist (Philippines)

About the role

The Medical Information Specialist (MIS) works within ProPharma’s Medical Information Contact Center, delivering accurate medical and safety information to external customers. The role ensures compliance with regulatory requirements, client policies, and internal SOPs while supporting the safe use of pharmaceutical products.

Key responsibilities

• Respond to unsolicited consumer, health‑care professional and other external requests for medical and safety information via telephone, email, website, letter, fax or scientific meetings.
• Provide labeled and unlabeled medical/safety responses in line with regulatory requirements, industry standards and client/internal policies.
• Identify, document and report adverse events, pregnancy reports, special‑situation events and product complaints according to government regulations, ProPharma SOPs and client working practices.
• Ensure all tasks are completed within the deadlines set out in the applicable SOPs and working practices.
• Formulate accurate responses using approved labeling, company standard responses, published literature and other data; assist in writing custom medical information responses.
• Log all enquiries promptly and comprehensively in the Inquiry Handling System.
• Perform quality checks on adverse events, product quality complaints, correspondence and system entries.
• Provide after‑hours coverage on a rotating basis as required.
• Adhere to privacy, data‑protection and health‑and‑safety policies.
• Carry out other activities delegated by the manager.

Required profile

Required skills