Manager, Global Retirement Delivery & TR Administration Excellence

About the role

This cross-functional individual contributor role supports Global Retirement Delivery with a strong focus on Total Rewards Administration Excellence across the broader benefits portfolio. It covers accurate and compliant administration, delivery quality, governance, vendor performance and continuous improvement. The role works closely with Total Rewards teams, Operating Units, Payroll, HR Technology, Procurement, HR, Employee Relations, Communications and external providers.

Key responsibilities

• Partner with Global Retirement Delivery and Total Rewards Administration to ensure consistent, accurate and timely benefits delivery.
• Support administration across the benefits portfolio, with primary responsibility for global retirement programs.
• Ensure benefits and retirement processes meet plan requirements, customer needs, applicable legislation and internal standards.
• Act as escalation point for complex retirement delivery issues and support resolution of broader benefits administration issues.
• Define and maintain service standards, procedures, controls and documentation, and perform quality reviews, process assessments and testing.
• Identify delivery risks and recurring issues, run root-cause analysis and coordinate corrective actions.
• Drive improvements that simplify processes, strengthen controls and improve employee and stakeholder experience.
• Support retirement governance, audits, recurring processes, plan communications and program change implementation, and take part in provider governance, service reviews, contract renewals and information sessions.
• Maintain ownership and accountability through governance and RACI frameworks, and provide data-driven insights to leadership.

Required profile

• Bachelor's degree or equivalent experience.
• 5+ years of experience in Total Rewards, benefits or retirement operations, implementation, governance or service delivery.
• Strong knowledge of benefits administration, retirement plan principles and practices, and understanding of plan provisions, operational controls and legal and regulatory requirements.
• Experience in quality assurance, testing, process improvement, vendor governance and service-performance management.
• Strong analytical, problem-solving, communication and stakeholder-management skills, with attention to detail.

Required skills

• Proficiency in Microsoft Excel and other data-analysis or reporting tools.
• Ability to work across functions, regions and external providers in a fast-paced global environment.

What we offer

• Career growth and development through coaching, mentoring and feedback.
• A diverse and inclusive culture.
• International experience working with multicultural teams.